Article 1 Definitions
1.1 ‘Seller’ means in these General Terms and Conditions: S.C. ZVER DESIGN S.R.L, CUI 35102887, J27/686/2015, Săvinești, Neamt, Romania.
1.2 ‘Buyer’ means every visitor of the web shop, natural person or legal person, who places an order at www.zverdesign.com
Article 2 Application
2.1 These General Terms and Conditions apply to all orders placed at the webshop www.zverdesign.com.
2.2 By placing an order, the buyer accepts and understands the application of the General Terms and Conditions.
2.3 Only with an agreement in writing, deviation is possible from the General Terms and Conditions, in which case the remaining articles of these General Terms and Conditions remain fully in force.
2.4 ZVER DESIGN reserves the right to modify or complete these General Terms and Conditions.
Article 3 Personal Data
3.1 The data provided by the buyer, will be treated confidencially and used only for the following purposes:
• Processing the order, payment and delivery to the correct delivery address
• Improving the user friendliness of the webshop
• Providing information about sales, special offers and a newsletter (when selected by customer)
Article 4 Offer
4.1 Information (on the website, by e-mail, by telephone, verbally), photos or images given by ZVER DESIGN about the products are as accurate as possible. ZVER DESIGN cannot guarantee all products to be identical to the information given. Deviations are initially no reason for compensation and / or ending the agreement.
4.2 ZVER DESIGN cannot be kept to its special offers if the customer, in terms of reasonableness of social understanding, could have understood that the offers contain obvious mistakes or any miswriting.
Article 5 Shipping Information & Policy
5.1 All items are produced by ZVER DESIGN to order and therefore may require up to five or seven working days to produce before shipping.
All orders come with track and trace facility in order to be informed when delivery is due.
Our standard worldwide shipping options are : FedEx, DHL, Fan Courier, GLS Courier, DPD Courier and UPS.
Delivery times are between 1 and a maximum of 5 working days, depending on the area.
If the expected time for delivery is exceeded, the Buyer shall not be entitled to cancel or terminate the order, unless the time for delivery is exceeded with the legal period of 30 days.
5.2 ZVER DESIGN cannot be held responsible for any extra costs (i.e. taxes, import duties, fees and / or other additional import costs) when the order is dispatched outside Romania.
5.3 Seller bears the transport risk, the Buyer is obliged to check the goods upon delivery for any visible and/or immediately observable defects. Consequently, in case of damage of the packaging and/or of the goods caused by transport or in case of missing goods, the Buyer shall report losses and damages to the Vendor in writing to firstname.lastname@example.org, presenting a photo in case of damage on the goods, within 24 hours of actual receiving the goods.
Article 6 Return policy
New items may be returned within 30 days of receiving. To do so, file request to email@example.com and the information necessary to return the item will be received. The refund will be done after the item has been received in mind condition and in the original box. Your refund will be credited by the same payment method as has been used for the payment.
Article 7 Warranty
7.1 The seller warrants, with normal use, the correct functioning of the product. This means that seller will repair or exchange free of charge to the extent that the buyer complains within ten days after receipt, that defects arise and are the direct result of inaccuracy in the materials used.
7.2 For a period of one year from the date of delivery the Seller warrants that all the Articles furnished hereunder shall be free from defects in workmanship and material, shall strictly comply with the requirements of this Purchase Order and or any samples, drawings or specifications incorporated herein, and where the design is the Seller’s responsibility, be free from defects in design and shall perform in accordance with any specifications provided by the Seller.
7.3 The seller only grants a warranty to the buyer himself, not to third parties.
Article 8 Liability
8.1 The seller is not liable for damages unto customers or third parties in connection with goods delivered by the buyer, unless the damage is caused by gross negligence of the seller.
8.2 In addition to article 8.1, the liability of the seller is limited to fulfillment of the warranty terms and provisions. All further liability, on any grounds whatsoever, including compensation for consequential damage is excluded.
8.3 To the extent that a buyer suffers damage through a matter provided by the seller, for a purpose other than that for which the matter is destined, the seller can never be liable.
8.4 The seller stipulates that all of the above limitations of liability and indemnification obligations also apply to seller’s employees.
Article 9 Transfer of ownership and retention of title
9.1 Until the buyer has fully paid for the agreed price, the seller retains ownership of the sold goods.
9.2 In case of a circumstance as referred to in Article 9.1, the seller is entitled, without notice of default, to collect the goods that have remained the property of the seller. After retrieving the goods, the supplier has the right to keep the goods in their possession until the buyer has fulfilled their payment obligation without prejudice, including interest, costs and compensation.
Article 10 Place of jurisdiction
10.1 Dutch law prevails exclusively to all other rights, obligations, offers, orders and agreements.
10.2 In the event of a dispute, the competent Dutch court will be the court covering the residence of ZVER DESIGN.
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